Shipments

Products are shipped by courier: MBE Cggroup.srl@libero.it

The courier makes deliveries from Monday to Friday, both in the morning and in the afternoon. The recipient cannot request delivery on specific days or times. In the absence of the recipient, the courier will leave a notice of passage, via a label affixed to the address. The delivery will be attempted twice: then, if not, the courier will try to contact the recipient. CABAN s.r.l. will not be responsible for any malfunction in the courier delivery service.

In the case of deliveries made to receptions (with signature for collection by the receptionist), CABAN s.r.l. will not be held responsible for subsequent failed delivery of the package to the final recipient. If a destination country does not appear among those listed, it means that the delivery of the products to that country is not currently envisaged. Since however CABAN s.r.l. is considering the opportunity to extend the list of countries to which shipping, we recommend contacting servizioclienti@cabansrl.com

Upon delivery of the products, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document;
  • that the packaging is intact, not damaged or wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).

Any damage to the packaging and / or to the product or to the mismatch in the number of packages or indications, otherwise detected, by placing a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery, according to the procedures set forth in this document.

Shipping fees

The cost of shipping depends on the destination country and the weight / volume of the package. The customer can view the cost online at the end of the order, before confirming it.

Shipping Times

Products are delivered within 24-72 hours, after 24-48 hours from the date of order registration. Any delivery delays can be caused by the temporary unavailability of the products, by malfunctions in the service by the courier, by causes of force majeure or in the event of holidays. In case of purchase by credit card or PayPal, the delay in shipping can be caused by the impossibility to withdraw the authorized amount for payment. (See: Payment debit). If the 5 working days (excluding Saturday and Sunday) have not been received, the goods have not yet been received, please contact customer service at servizioclienti@cabansrl.com

Delivery times indicated by CABAN s.r.l. they must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent fractional shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

Customs duties and taxes

With regard to deliveries requested in countries not belonging to the European Union, any import customs charges will be charged to the recipient. Customs duties and possible taxes vary according to the country of destination and are applied to the arrival of the goods in the same country: therefore the Customer is invited to contact the customs authorities of his country to verify the costs and any import limits.

In case of refusal of the goods by the customer or failure to deliver for other reasons (eg the recipient’s incorrect address and / or telephone number; repeated absence of the recipient, etc.) the amount covering the following expenses will be withheld: delivery of goods + return of goods + customs for return and debited to the recipient. Instead, the price of the goods will be refunded.